Pre-Conference Workshops

Using Process Evaluation During Organizational Intervention Processes

Presenters: Karina Nielsen, PhD, National Research Centre for the Working Environment, Copenhagen, Denmark; and Ray Randall, PhD, Occupational Section, School of Psychology, University of Leicester, UK

Workshop Length: 3 hours

Workshop Description: Theories that describe the links between work design and employee health indicate that organizational interventions could be effective in improving health and satisfaction at work. There is now considerable research that shows that organizational interventions have inconsistent effects. This may be due in no small part to the influence of factors found in the intervention process. These include organizational changes that are concurrent to the intervention (such as re-structuring), employees’ resistance to change and faulty intervention delivery. Understanding the influence of these factors requires suitable process evaluation methods. Established methods of evaluation focus almost exclusively on effect evaluation (i.e. these deal with the question ‘what changed?’). Therefore, there is a need for process evaluation that also explores questions such as ‘why and how did the intervention work (or fail)?’ This workshop is designed to provide participants with a clear understanding of the nature of intervention process factors and how process evaluation data can be collected. We will use an illustrative case study example to allow participants to explore the challenges of process evaluation. This will also provide workshop participants with information about how such challenges may be met.

Workshop Learning Objectives:

  1. Identify the sources of process evaluation data that need to be collected in order to evaluate fully organizational interventions

  2. Prepare a plan for the collection and analysis of process evaluation data from information given in a case study of teamwork implementation

  3. Describe and critique plans for process evaluation based on a case study of teamwork implementation

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