This edition is no longer for sale. However, the Fourth Edition is available.

Respected clinician and researcher, Clara Hill, has revised and updated her popular textbook, Helping Skills. Like the first, this second edition teaches empirically supported, basic helping skills to undergraduate and first-year graduate students.

Following Hill's well-established three-stage model of helping (Exploration, Insight, and Action), the text presents an integrative approach that is grounded in client-centered, psychoanalytic, and cognitive-behavioral theory. Hill's model recognizes the critical roles of affect, cognition, and behavior in the process of change, filling a void left by textbooks that focus more narrowly on the processes facilitating change.

The text includes several useful features and provides in-depth discussion about key topics, such as:

  • the theoretical foundation of the three-stage model of helping;
  • a comprehensive explanation and demonstration of the different skills used in each stage (e.g., attending and listening, restatement, challenge, self-disclosure, and feedback);
  • a chapter about the general principles of ethical conduct and strategies for resolving ethical dilemmas;
  • numerous practice exercises and labs that illustrate the complex interaction between client and helper;
  • and straightforward instruction to help students understand how to intervene most effectively from moment to moment based on the their intentions and the client's reactions.

Material new to this edition includes

  • a revised structure of the Action stage, which will enable instructors to present easily more of the current thinking about this area;
  • more attention to multicultural issues,
  • and new measures to test the training model, which will allow students to evaluate their skills and level of confidence.

With her accessible yet instructive style, Hill instills enthusiasm for the process of learning to help others. She also encourages students' personal and professional growth with questions that challenge them to think about and discuss the process of becoming helpers and their reasons for doing so.

Table of Contents

List of Labs



I. Overview

  1. Introduction to Helping
  2. Theoretical Foundation of the Three-Stage Model of Helping
  3. A Model for the Process and Outcome of Helping
  4. Ethical Issues in Helping

II. Exploration Stage

  1. Overview of the Exploration Stage
  2. Attending and Listening
  3. Open Questions and Probes
  4. Restatement
  5. Reflection of Feelings
  6. Additional Skills for the Exploration Stage
  7. Integrating the Skills of the Exploration Stage

III. Insight Stage

  1. Overview of the Insight Stage
  2. Challenge
  3. Interpretation
  4. Self-Disclosure of Insight
  5. Immediacy
  6. Integrating the Skills of the Insight Stage

IV. Action Stage

  1. Overview of the Action Stage
  2. Skills of the Action Stage
  3. The Steps of the Action Stage
  4. Integrating the Skills of the Action Stage

V. Final Thoughts

  1. Integrating the Three Stages


Author Index

Subject Index

About the Author

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